FAQ: Xanboo Internet Management System
Below is a list of frequently asked questions that should provide answers to the majority of your questions.

Overview

What is Xanboo?
Xanboo is a revolutionary Internet Home Management System that provides a compelling solution to today's home and business management needs. Inexpensive, easy to install and use, the Xanboo system combines cameras, sensors, and control products in an integrated package with e-mail, pager, text messaging cell phone, or PDA notification options -- all controlled through a Xanboo.com account and Web page. The Xanboo system includes all necessary software. Users create a Xanboo.com account to monitor real-time video, control Xanboo cameras, and obtain sensor event notifications from anywhere, at anytime via the Internet. Soon, Xanboo users will be able to control electric appliances at home or work through their Xanboo.com account.

Is Xanboo a home security system?
No. Xanboo is not a home security system. Xanboo offers a comprehensive approach to help you monitor and control your home and business environment, but it is not, nor should it be considered as, a substitute for a home security system.

What do I need to get started?
To get started you need to buy the Xanboo Internet Home Management System starter kit. It consists of a Xanboo System Controller, a color video camera with built-in motion sensor and microphone, camera mounting accessories, the Xanboo software, and installation instructions. You must check to make sure that your computer meets the basic system requirements to operate the Xanboo Internet Home Management System.

The Xanboo Internet Home Management System starter kit is all you need to start using Xanboo. In it, you'll find the Xanboo System Controller, a color video camera with built-in motion sensor and microphone, camera mounting accessories, the Xanboo software, and installation instructions. You must check to make sure that your computer meets the basic system requirements to operate the Xanboo Internet Home Management System.

What type of customer support does Xanboo provide?
Xanboo provides online customer support via e-mail at help@Xanboo.com, and at www.xanboo.com/xanhelp for a listing of the most up-to-date FAQs and software updates. If you need to contact Xanboo directly at 1-877-XANBOO1 (1-877-926-2661).

XanAccount

How much disk space do I have for my Xanboo account?
With your monthly Xanboo subscription fee you receive 5 MB of storage on the Xanboo servers. If you need additional storage, go to the Summary screen of the XanAccount section of your Xanboo.com account to change your service plan and add additional storage to your account.

Can I pay for my service plan by check or money order?
No, you cannot pay for your Xanboo subscription by check or money order. You need a valid credit card in order to subscribe to the service.

What credit cards do you accept?
Xanboo accepts American Express, Visa, MasterCard, and Discover.

What is the billing cycle?
Xanboo bills on a monthly cycle from the time you register your account. For example, if you register your Xanboo Internet Home Management System on January 14th, your billing cycle would commence on the 14th and end on the 13th of each month. If you add additional storage or system controllers to your account, your billing will be prorated accordingly.

How do I change my billing information?
You can change your billing information and other personal information by going to the Billing and Preferences screen of the XanAccount section of your Xanboo.com account.

I purchased a $14.95 monthly service plan. Can I upgrade my service plan to a one-year subscription at only $9.95 a month?
Yes, you can upgrade your service plan and purchase additional storage by going to the Summary screen of the XanAccount section of your Xanboo.com account.

How do I purchase additional storage?
To purchase additional storage on the Xanboo servers, go to the XanAccount section of your Xanboo.com account and choose Account Options.

Is there a cancellation fee if I cancel my one-year subscription before it is up?
If you choose to subscribe for one year at $9.95 per month, you have the flexibility to cancel your subscription at any time before the one-year period is over. However, your monthly service charges up to your cancellation date will be retroactively increased as if you had been on a month-to-month subscription plan at $14.95 per month since the beginning of your subscription.

Is my credit card information secure?
Yes, your credit card information is secure. Xanboo uses the latest in SSL encryption technology.

Internet Connection

Does the Xanboo system work over a dial-up Internet connection?
Yes, the Xanboo system works over a dial-up connection such as one provided by AOL, CompuServe, and other Internet Service Providers (ISPs) like these.

Does Xanboo provide an Internet Service Provider (ISP) for use with the Xanboo Internet Home Management System?
No, at this time Xanboo does not offer an ISP for use with the Xanboo Internet Home Management System.

Does the Xanboo system work over a broadband ('always on') Internet connection?
Yes, the Xanboo system was designed around the 'always on' service that a DSL, T1, or cable modem connection provides. This type of permanent connection makes it easier and quicker to access your Xanboo.com account to view event notifications, use the Web Cam feature to view real-time video from your cameras, control your cameras and sensors, and utilize other Xanboo features from the Web Site.

Can I use Xanboo with an 'always on' connection such as a cable or DSL Internet service?
Yes, you can use the Xanboo Internet Home Management System with all 'always on' connections. The Xanboo system was designed around the 'always on' service that a DSL, T1, or cable modem connection provides.

Can I use Xanboo with a dial-up Internet service?
Yes, you can use the Xanboo Internet Home Management System with a dial-up Internet service like AOL, CompuServe, and other Internet Service Provider's like these.

What is an 'always on' connection? What is the basic difference between an 'always on' connection and a dial-up connection?
An 'always on' connection is one that is always connected to the Internet, usually through a DSL, T1, or cable modem connection. When you subscribe to an 'always on' service, you don't have to dial up and log on manually to your Internet Service Provider (ISP) each time you want to check e-mail or surf the Web, as you do with a dial-up service such as AOL, CompuServe, and others like these. 'Always on' Internet connections are usually much faster than dial-up service connections.

What are the differences when using Xanboo over a dial-up connection rather than over an 'always on' connection?
There are some major differences when using Xanboo over a dial-up connection rather than over an 'always on' connection.

The first difference is speed. Because an 'always on' connection is usually much faster than a dial-up connection, video clips and video images are transferred much faster from your computer to your Xanboo.com account. Sensor event notifications from your computer to the Web Site also usually arrive faster (see the third difference).

The second difference is related to Xanboo's Web Cam and system remote control feature. You can remotely control some features of your Xanboo Internet Home Management System setup over the Web using a browser. With an 'always on' connection, you always have access to these features and can view your cameras via the Web Cam feature as long as your computer is powered on and your Xanboo software is running on it with the On button activated (set for online). With a dial-up connection, the same requirements apply, and you must first be sure that your computer is connected to your Internet Service Provider (ISP) before leaving it so you can remotely control your system and use the Web Cam feature.

The third difference concerns sensor event notifications. When your Xanboo System Controller receives a sensor alert after a sensor is triggered, the Xanboo software is designed to send an event notification to your Xanboo.com account. With a dial-up connection, the software must first 1) dial up your Internet Service Provider (ISP), 2) log onto your service, and 3) connect to your Xanboo.com account before it can send, or post, the event notification. With an 'always on' connection, the dial-up and login steps are eliminated, allowing for faster connections to the Web Site and therefore faster event notifications.

Does my service fee include an Internet connection or an Internet Service Provider (ISP)?
No, your Xanboo monthly subscription does not provide Internet access. You need to arrange for an Internet Service Provider (ISP) and install its application software or browser software (like Microsoft Internet Explorer or Netscape) in your computer to use the Xanboo Internet Home Management System.

What Internet Service Providers (ISPs) does the Xanboo system work with?
At last count there were about 7000 ISPs nationwide. Although it's impossible for us to test Xanboo with all of them, we have tested and used the Xanboo system successfully with most of the major ISPs such as AOL, Compuserve, and Prodigy. These providers account for about 75% of all Internet users in the U.S.

Can I use the Xanboo System Controller and Xanboo software behind a personal firewall on a home network?
Yes, you can set up and use your Xanboo System Controller and your Xanboo software behind a personal firewall on a home network. Firewall tests of the Xanboo system included ZoneLabs ZoneAlarm 2.1, Win98's ICS (Internet Connection Sharing) feature, on a home network connected to the Internet via a cable modem. ZoneAlarm was installed on a client machine on which the Xanboo System Controller and Xanboo software were installed. The tests were successful. Note: We do not in any way endorse the use of ZoneAlarm. It is cited here only as an example to show that our products-- the Xanboo System Controller and Xanboo software -- work normally when ZoneAlarm is installed.

What's wrong with my Internet connection? The Xanboo software is unable to establish an automatic dial-up connection with my free Internet Service Provider (ISP) account, AOL, or Compuserve2000, although I am able to connect with these ISPs manually. What could be wrong?

There are two types of Internet connections: 'always on' and dial-up. You must first determine which type you use.

A) 'Always On':
Problem: Xanboo is unable to confirm a connection to your 'always on' Internet Service Provider (ISP).
If the 'always on' test connection fails, do the following:

  • Check that the physical connection from your computer to the network (via DSL, T1, cable modem, LAN, or Ethernet connection) is secure.
  • Make sure that your computer is configured correctly for the type of connection you are using!
  • Then try to connect to the Internet just through your browser, as you usually would.
If these steps are successful, then likely there is a problem with the Xanboo web site Please try to connect again a little later.

B) Dial-Up:
Problem: Xanboo is unable to initiate a connection to your dial-up Internet Service Provider (ISP), but you are able to connect to your ISP manually.
If the dial-up test connection fails, do the following:
  • If the dial-up test connection fails, if you use a free ISP, make sure that the password you use when connecting to the service is saved within the ISP application software's login window. For example, if there is a checkbox in the ISP login window which allows you to 'Save password,' you should enable it. Note that the password is actually saved after you connect successfully with your ISP with the 'Save password' box checked. You can confirm that the password is saved if the 'Save password' box is checked and the password box is not empty when you open your ISP's login window.
  • When you are prompted to provide a phone number for your dial-up connection during setup, you must enter your ISP dial-up number exactly as you would dial it manually. For example, if you dial any codes or extra numbers before you dial your ISP's number (a 1 before the area code, for instance), make sure you include them when you set up the dial-up option within the Xanboo software or your ISP's application software, whichever way you do it.
  • AOL and CompuServe allow you to create multiple screen names (user names). Make sure that AOL and CompuServe are set up with the same screen name you provided the Xanboo system during setup The screen names that AOL and CompuServe are set up with are the screen names that you see when you launch AOL and CompuServe.
  • If you use AOL, you must disable pop-up marketing messages. In AOL 5.0, you can find these settings under My AOL -> Preferences -> Marketing -> Pop-up.
  • When the Xanboo software is establishing a dial-up connection to your free ISP, AOL, or Compuserve2000, you must not respond to any messages or windows that these ISPs may display.
Some ISPs allow you to access your account via a dial-up connection as well as via a LAN (that is, an 'always on' connection). Whichever mode you use, make sure you've set up the Xanboo system accordingly.

Note -- For better dial-up performance, consider the following suggestions:
  1. All Free ISPs place an advertisement banner on the screen when they connect to the Internet. Most ISPs provide a setting that defines how to place the ad banner. This option is usually found as 'docking options' under Settings in the ISP application software. Set this option to 'no docking'.
  2. Some ISPs have a setting that controls whether the connection should close if there is no activity. If there is such a setting, set it to the largest possible value.

Privacy

What do you do with my personal information I provide when registering?
Xanboo believes in and follows a very strict policy of not divulging your personal information to any companies.

What personal information about customers is required to register at Xanboo.com?
When you register for our services or order a product from our site, Xanboo must know your name, e-mail address, billing address, and credit card number with expiration date. This information is collected in order to bill your credit card for services you subscribe to and to ensure that your credit card is not being used fraudulently. The Xanboo online registration form requires you to provide us with your full name, billing address, phone number, e-mail address, a password, and a user ID.

What does Xanboo do with my information?
Xanboo may internally use personally identifiable information to improve our services, to statistically analyze site usage, to improve our content, and to customize our site's content and layout. Xanboo believes these uses might allow us to improve our site and better tailor it to meet our users' needs. Xanboo may also use personally identifiable information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners and promotions. If you supply Xanboo with your e-mail address, you may receive occasional e-mail from us announcing product information, promotional events, or updates to the Xanboo Web Site If you do not wish to receive such mailings, please send an e-mail to unsubscribe@Xanboo.com indicating that you do not want to receive such information. Xanboo may use your e-mail address and, in rare situations, your postal address or phone number to contact you regarding administrative notices from time to time. Xanboo uses information in the file it maintains about you, and other information it obtains from your current and past activities on the site, to resolve disputes, troubleshoot problems, and enforce the Xanboo Services Agreement.

Does Xanboo share my personal information it receives?
No, Xanboo does not share any of your personal information with any of its partners.

How secure is the Information about me?
Xanboo use industry standard efforts, such as firewalls and Secure Socket Layers, to safeguard the confidentiality of your personal identifiable information. When you register for Xanboo services, place an order, access your account information, or send Xanboo personally identifying data, that information moves to a secure server where it is protected from unauthorized access. However, "perfect security" does not exist on the Internet. When using wireless cameras, you should be aware that information flowing between the wireless cameras and the Xanboo System Controller connected to your computer is not secure. Various devices currently available in the market can intercept this information. Xanboo is not liable for damages resulting from the unauthorized interception of such information by third parties. Due to the nature of current technology, there exists the possibility of unauthorized access to your computer by third parties. As such, all data on your computer, including Xanboo software and related connections, can be compromised. Xanboo is not liable for damages resulting from the unauthorized access to your computer and related Xanboo software and hardware by third parties.

Do you set cookies on my system?
Yes, Xanboo does set cookies on your system so that we can identify you when you log onto your Xanboo.com account.

What is a cookie?
Cookies are small files that are downloaded to your computer when you browse certain Web pages. Cookies hold information that can be retrieved by other Web pages on the site. Some cookies are programmed with an expiration date so that they are automatically deleted after a period of time.

Hardware and Software

What accessories other than the cameras can I use with the Xanboo Internet Home Management System?
In addition to cameras, you can use the following accessories with the Xanboo Internet Home Management System:

  • Acoustic sensor, to detect sounds
  • Door/Window (Contact) sensor, to detect something opening or closing, like a door, window or even a file cabinet.
  • Power On/Off sensor, to detect a change in the power on or power off condition of an appliance
  • Temperature sensor, to detect changes in temperature
  • Water sensor, to detect the presence of water, for instance, a leak in your basement
What is the Xanboo System Controller?
The Xanboo System Controller is the heart of the Xanboo Internet Home Management System. It provides the communication between Xanboo-enabled devices, such as the cameras and sensors, and the Xanboo software that resides in your computer.

What is the standard warranty on Xanboo Hardware?
Xanboo's standard hardware warranty is 90 days. Below is a summary of the Xanboo warranty.
In the event of breakage or malfunction not incurred by abnormal wear, damage, or misuse within 90 days of date of purchase, the manufacturer Xanboo Inc. will replace the damaged hardware or software unit or will repair such item. Xanboo Inc. retains the right to determine replacement versus repair on warranty returns. All warranty returns must be returned to the supplier from whom the product was purchased.

Can I install more than one Xanboo System Controller under one account?
Yes, you can install as many Xanboo System Controllers as you would like under one user account. When going through the first-time setup, at the Setup You Xanboo.com Account screen, item 2, choose the option, "No. I already have a Xanboo.com account." In item 3 on the screen, enter your existing Xanboo.com User ID and Password. This will associate the installation with your existing Xanboo.com account. There will be an additional cost to your service plan of $9.95 per month for every additional Xanboo System Controller you install under you Xanboo.com account.
size=1>NOTE: Additional installations to a Xanboo.com account do not increase account storage capacity. Each account starts with 5 MB of storage.

Can I use another manufacturer's cameras or sensors with the Xanboo system?
No, The Xanboo system works only with Xanboo-enabled products.

Can the Xanboo system integrate with my existing security system?
No, The Xanboo system cannot integrate with your existing security system. The Xanboo Internet Home Management System was designed as a standalone system.

How does the Xanboo System Controller connect to my PC?
The Xanboo System Controller connects to your PC via a USB connection.

Can I use an extension cable with the Xanboo System Controller USB cable?
Yes, you can use a USB extension cable with the USB cable on your Xanboo System Controller, but it is not recommended as this may cause a loss in the transmission signal.

How many Xanboo devices can I connect to or use with my Xanboo System Controller?
Up to four wired color cameras can be connected to the Xanboo System Controller, and up to eight wireless sensors can be used with the Xanboo System Controller as well.

What are the minimum system requirements to use the Xanboo Internet Home Management System?
Your system should meet the following system requirements:
  • Windows 98, Windows Me, Windows 2000 or higher
  • Intel Pentium CPU or equivalent, with MMX™ support, 233MHz or faster
  • 2X CD ROM drive
  • 64MB of RAM
  • 30MB of hard drive space recommended
  • USB support*
  • Internet connection**

*Some USB controllers or motherboards may not support all types of USB devices; consult your device user manual.
**Your computer must have access to the Internet in order to use the Xanboo Internet Home Management System.

What is the Xanboo software?
The Xanboo software is the communication link between the Xanboo Internet Home Management System and your Xanboo.com account. The software allows users to install Xanboo hardware, configure sensors and cameras, view real-time video from Xanboo cameras from a remote location via the Internet, and more, so you can Be home. Anywhere!

How do I move the Xanboo software window around on my screen?
To move the Xanboo software window around your screen, do the following:
  • Position your mouse pointer on the top left corner of the Xanboo software window.
  • Hold down the left mouse button and drag the window to another spot, keeping the left mouse button pressed as you drag it.
  • Release the left mouse button when you have dragged the window to its new position.

Cameras

How many video extension cables can I add to my Xanboo camera?
You can add up to three 60-foot extension cables to your Xanboo camera. It is possible to extend a camera farther, but there may be a loss in the video quality. Therefore, do not to add more than three extension cables (180 feet).

How many cameras can I connect to my Xanboo System Controller?
Up to four wired color cameras can be connected to the Xanboo System Controller.

I don't see any video images from my camera on the Xanboo software Main Display. What could be wrong?
Check if your camera is properly connected at the back of the Xanboo System Controller. This is often the problem. Also, check if the Xanboo System Controller is properly plugged into the USB port on your computer. You may need to reboot your computer if the USB plug was loose or not properly connected.

When I click on the Capture Still Image or Capture Video Clip buttons, I see the messages 'Capturing image' and 'Uploading to Xanboo.com.'' But when I go to my Xanboo.com account, I don't see my video images there. What could be wrong?
Although in most cases the video images or video clips which are uploaded to Xanboo.com are available for viewing immediately, sometimes this can take up to a minute during peak hours. So wait a minute and try viewing them again. Also, if you have more than one user account at Xanboo, make sure you're checking the correct account for the uploaded video images and video clips.

Can I see live video from my Xanboo system from a remote location over the Web?
Yes, you can see live video from your Xanboo system from a remote location over the Web via the Xanboo.com Web site. Make sure your computer is powered on and the Xanboo software is running on it. Once you have started the Xanboo software, click the On button and go online. If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. You must be connected to the Internet from your computer. Then, do the following:

  • Login to your Xanboo.com account
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • At the XanControl screen, click Live Camera
  • At the next screen (the Web Cam display screen, with the list of all of your Xanboo cameras connected to your system controller.
  • Click "Turn on Camera 1" (or whichever camera you wish to view) to remotely view that Xanboo camera in the Web Cam display.
  • In the display window, you should see live video from the selected camera in a few seconds.
How do I view a location remotely?
To view a location remotely (using the Xanboo Web Cam feature), first do the following:
  • Setup the Xanboo Internet Home Management System in the location you wish to view.
  • Make sure your computer is powered on.
  • Run the Xanboo software application on your computer. Do this by clicking on the Start button and locating and selecting Xanboo from the menu list of Programs, or by double-clicking the Xanboo icon on your desktop.
  • Once you have started the Xanboo software, click the ON button and go online. If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via you dial-up ISP
Your system is now setup to view live video from a remote location via the Xanboo.com Web site and the Xanboo Web cam feature. Then, when at another location do the following:
  • Login to you Xanboo.com account
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • At the XanControl screen, click Live Camera.
  • At the next screen (the Web cam display screen), click "Turn on Camera 1" (or whichever camera you wish to view) to remotely view that Xanboo camera in the Web Cam display.
  • In the display window, you should see live video from the selected camera in a few seconds.
NOTE: Your computer must be running the Xanboo software and connected to the Internet with the On button activated (set for online) to view a location remotely through the Xanboo.com Web Site.

Can I remotely change the brightness, contrast, and other camera settings over the Web?
Yes, you can remotely change brightness, contrast, and other settings on your remote Xanboo cameras over the Web via your Xanboo.com account. Make sure your computer is powered on and the Xanboo software is running on it. Once you have started the Xanboo software, click the On button and go online. If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. You must be connected to the Internet from your computer. Then, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • At the XanControl screen, click Live Camera.
  • At the next screen (the Web Cam display screen), see the list of all your Xanboo locations and the cameras connected to your system controller.
  • Click "Turn on Camera 1" (or whichever camera you wish to control)
  • Scroll down to see the adjustments for camera settings. A click on a setting makes an incremental adjustment to the selected camera.
Can I remotely record video images and video clips over the Web?
Yes, you can remotely take video images and video clips over the Web via the Xanboo.com Web Site Make sure your computer is powered on and the Xanboo software is running on it. Once you have started the Xanboo software, click the On button and go online. If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. You must be connected to the Internet from your computer. Then, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • At the XanControl screen, click Live Camera.
  • At the next screen (the Web Cam display screen), see the list of all your Xanboo locations and the cameras connected to your system controller.
  • Click "Turn on Camera 1" (or whichever camera you wish to record a video clip or image) from which to record a video image or video recording.
  • Scroll down to see the video record features.
  • Click Grab a Video to record a video clip, or Grab an Image to record a video still.
The video image or video clip from the selected camera is automatically uploaded to your Xanboo.com account.

Is there a limit to the length of the video clip I can record?
The recording length of a video clip is 10 seconds. In the near future, you will be able to choose the recording length.

Sensors

Can I add additional Xanboo sensors to my Xanboo system?
The Xanboo System Controller is designed to accommodate eight wireless sensors (types: acoustic, door/window, power, temperature, water) in addition to four wired cameras with built-in motion sensors. You can install any variation of wireless sensors up to eight.

How do I mount my sensors on a wall or other surface?
To mount a sensor, do the following:

  • Remove the mounting bracket from the back of the sensor -- remove the bracket by pulling it away from the bottom of the sensor.
  • Peel the paper cover off of the double-sided tape on the mounting bracket.
  • Press the exposed adhesive tape onto a flat surface.
  • Two screws can be used to firmly attach the mounting bracket to the surface.
  • To finish, push the sensor back onto the mounting bracket -- you'll hear a slight click as you snap it in.
How do I remove my sensors from a wall or other surface?
To remove or dismount a sensor, do the following:
  • Push down lightly on the sensor.
  • Pull the sensor away from its mounting bracket.
How do I replace the batteries in my sensors?
To replace the batteries in a sensor, do the following:
  • Dismount the sensor from its wall-mounting bracket.
  • Remove the three screws on the back of the sensor.
  • Remove the back cover from the sensor -- this will expose the battery compartment.
  • Remove the old batteries from the sensor and replace them with three fresh AAA batteries.
  • Be sure the battery + and – connections line up properly in the battery compartment.
  • Replace the back cover and screw it back on.
  • Remount the sensor onto its wall-mounting bracket.
Your fresh sensor batteries should last for up to one year.

What type of batteries do the wireless sensors use?
The wireless sensors use three AAA batteries.

How long will a new set of batteries last?
A new set of fresh AAA batteries should last for up to one year in a sensor.

System Requirements

What are the minimum system requirements to use the Xanboo Internet Home Management System?
Your system should meet the following system requirements:

  • Windows 98, Windows Me, Windows 2000 or higher
  • Intel Pentium CPU or equivalent, with MMX™ support, 233MHz or faster
  • 2X CD ROM drive
  • 64MB of RAM
  • 30MB of hard drive space recommended
  • USB support*
  • Internet connection**
* Some USB controllers or motherboards may not support all types of USB devices; consult your device user manual.
** Your computer must have access to the Internet in order to use the Xanboo Internet Home Management System.

Is the Xanboo system compatible with the Macintosh operating system? Can I use this system with a Mac as well as a PC?
No, at the present time the Xanboo system works only with Windows 98, Windows Me, and Windows 2000 or higher operating systems.

How do I check to see what operating system I am running?
To check to see what operating system you are running, do the following:
  • Locate the My Computer icon on your Desktop.
  • Right click on the My Computer icon an select Properties -- this will bring up System Properties
  • Select the General tab.
On this screen in the upper right corner, the operating system information will display.

Does the Xanboo Internet Home Management System run on Windows NT?
No, the Xanboo system is not designed to run on the Windows NT platform. The Xanboo system works only with Windows 98, Windows Me, and Windows 2000 or higher operating systems.

Does the Xanboo Internet Home Management System run on Windows 95?
No, the Xanboo system is not designed to run on the Windows 95 platform. The Xanboo system works only with Windows 98, Windows Me, and Windows 2000 or higher operating systems

I live outside the US Does the Xanboo system work in other countries?
The Xanboo system has been designed for the US market. Xanboo is developing systems to run in other countries, but they are not yet available. Check back with Xanboo to learn the availability of a system for the country or region outside the US that you live in.

Xanboo.com Web Site Features

Can I download a video clip from my Xanboo.com account to my computer?
Yes, you can download a video clip from your Xanboo.com account to your computer. Make sure your computer is powered on and the Xanboo software is running on it. Once you have started the Xanboo software, click the On button and go online. If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. You must be connected to the Internet from your computer. Then, do the following:

  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanBoard selector at the top of the screen.
  • Click the video clip icon you want to download to first play it.
  • Wait for the video clip to finish playing, then right-click on it.
  • Select Save As… from the pop-up menu that appears. This should display the Windows Save As window.
  • Select the folder in which you want to save the video clip.
  • Name your video clip, then click Save.
The video clip is now saved on your computer.

Can I download a video image from my Xanboo account to my computer?
Yes, you can download a video image from your Xanboo.com account to your computer. Make sure your computer is powered on and the Xanboo software is running on it. Once you have started the Xanboo software, click the On button and go online. If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. You must be connected to the Internet from your computer. Then, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanBoard selector at the top of the screen.
  • Right-click on the video image you want to download.
  • Select Save Picture As… from the pop-up menu that appears. This should display the Windows Save Picture window.
  • Select the folder in which you want to save the video image.
  • Select the file type to save the video image as.
  • Name your video image, then click Save.
The video image is now saved on your computer.

Can I upload video images, video clips, or files to my Xanboo.com account via File Transfer Protocol (FTP)?
No, you cannot upload video images, video clips, or files to your Xanboo account via FTP.

Can I download video images, video clips, or files to my Xanboo account via File Transfer Protocol (FTP)?
No, you cannot download video images, video clips, or files to your Xanboo account via FTP.

How do I record a snapshot and upload the video image to my Xanboo.com account?
To record a video image (snapshot) and upload it to your Xanboo.com account, do the following:
  • Make sure your computer is powered on.
  • Run the Xanboo software application on your computer. Do this by clicking on the Start button and locating and selecting Xanboo from the menu list of Programs, or by double-clicking the Xanboo icon on your Desktop.
  • From the Xanboo software, click the Capture Video Image button on the Main Display -- the camera now records a snapshot, or video image.

If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. In either case, the Xanboo software automatically uploads the video image to your Xanboo.com account
 

How do I record a video clip and upload it to my Xanboo.com account?
To record a video clip and upload it to your Xanboo.com account, do the following:
  • Make sure your computer is powered on.
  • Run the Xanboo software application on your computer. Do this by clicking on the Start button and locating and selecting Xanboo from the menu list of Programs, or by double-clicking the Xanboo icon on your Desktop.
  • From the Xanboo software, click the Capture Video Clip button on the Main Display -- the camera now starts recording a video clip (recording will automatically stop after 10 seconds).
If you use an 'always on' connection, Xanboo will automatically connect to the Internet. If you use a dial-up Internet Service Provider (ISP) like AOL, CompuServe, or similar, the Xanboo software will dial out and make a connection to the Internet via your dial-up ISP. In either case, the Xanboo software automatically uploads the video clip to your Xanboo.com account.

XanBoard

What is the XanBoard?
The XanBoard is where you see a list of all event notifications, snapshots (video images), and video clips which have been uploaded to your Xanboo.com account. Items are displayed as icons, with a brief description of each. From the XanBoard, you can move items to a XanFolder for storage within your Xanboo.com account.

I deleted an event notification, snapshot, or video clip from my XanBoard. Can I get it back?
Once an event notification, snapshot (video image), or video clip is deleted from your XanBoard, it moves to the Wastebasket at the XanFolder screen. You cannot get it back to the XanBoard. (But it can be viewed again from the Wastebasket before deleting it permanently.)

Note: Before deleting any items from your Xanboo.com account, be sure they are no longer needed. The Xanboo Technical Support team cannot get them back once they are deleted permanently.

Can I store files on my XanBoard in XanFolders?
Yes, you can store files on your XanBoard in XanFolders. To move an item from your XanBoard, do the following:

  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanBoard selector at the top of the screen.
  • Next to the item you want to move, click the checkbox to place a check in it.
  • From the drop-down list at the bottom of the screen, select the XanFolder you wish to move the item to.
  • Click Move Selection to store the item in the selected XanFolder.
You should now find the item in the selected XanFolder.

XanFriends

What is XanFriends?
XanFriends is a centralized place within your Xanboo.com account for you to store information about the people with whom you want to share one or more XanFolders. It is like an address book with the names and e-mail addresses of your family and friends. You refer to XanFriends when you set a XanFolder for sharing. You can create as many XanFriends groups as you'd like (up to your available disk space allocation).

How do I create a XanFriends group?
To create a XanFriends group, do the following:

  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanFriends selector at the top of the screen.
  • Type a name for your XanFriends group in the Create New Group text box.
  • Click Submit.
A new XanFriends group is now listed on the XanFriends screen.

How do I add a friend to a XanFriends group?
To add a friend to a XanFriends group, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanFriends selector at the top of the screen.
  • Click the group to which you want to add a friend.
  • Click Create A New Member selector, or scroll down to Create New Member.
  • Click Create New Member or Add Members From Master Group
— or —
  • Click Add Members From Master Group or scroll down to Add Member From Master Group.
  • If you selected Create A New Member, type your friend's nickname, first name, last name, and e-mail address in the text boxes.
  • If you selected Add Member From Master Group, select your friend from the drop-down list, then click Add To Group.
  • For either selection, Click Submit when done.
Your friend is now part of the selected XanFriends group's listing.

How do I delete a XanFriends group?
To delete a XanFriends group, do the following:
  • Log in to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanFriends selector at the top of the screen.
  • Next to the group you want to delete, click the checkbox to place a check in it.
  • Click Delete Selection – you will be prompted to confirm your deletion.
  • Click OK.
The XanFriends group is now deleted.

Note: You can delete multiple groups at once by placing a checkmark next to all their names and clicking Delete Selection.

How do I remove a friend from a XanFriends group?
To remove a friend from a XanFriends group, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanFriends selector at the top of the screen.
  • Click the group from which you want to remove a friend.
  • Next to the friend you want to delete, click the checkbox to place a check in it.
  • Click Delete Selection – you will be prompted to confirm your deletion.
  • Click OK.
The friend is now deleted from the XanFriends group.
Note: You can delete multiple friends at once by placing a checkmark next to all their names and clicking Delete Selection.

XanFolder

What is a XanFolder?
A XanFolder is a section within your Xanboo.com account in which you can store items such as event notifications, snapshots (video image), or video clips.

How do I create a XanFolder?
To create a XanFolder, do the following:

  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanFolder selector at the top of the screen.
  • Type a name for your XanFolder in the Create New Folder text box.
  • Click Submit.
A new XanFolder is now listed on the XanFolder screen.

Do you control the type of content uploaded to my XanFolders?
No, Xanboo does not have access to any of the files you upload to your XanFolders.

How do I delete an event notification, snapshot (video image), or video clip from a XanFolder?
To delete an event notification, snapshot (video image), video clip, or any file from a XanFolder, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanFolder selector at the top of the screen.
  • Click the XanFolder from which you want to delete an item.
  • Next to the item you want to delete, click the checkbox to place a check in it.
  • Click Delete Selection at the bottom of the screen – you will be prompted to confirm your deletion.
  • Click OK.
Note: You can delete multiple items at once by placing a checkmark next to all the items and clicking Delete Selection.

I deleted an event notification, video image, or video clip from a XanFolder. Can I get it back?
Once an event notification, video image, or video clip is deleted from a XanFolder, it moves to the Wastebasket at the XanFolders' screen. It can be viewed again from the Wastebasket by clicking the Wastebasket selector on the XanFolder screen, or it can be moved back to a XanFolder.
NOTE: Items in the Wastebasket can be permanently deleted! Before you delete any items from your Xanboo.com account, be sure they are no longer needed. The Xanboo Technical Support team cannot get them back once they are permanently deleted.

Notifications

Can I get e-mail event notifications on my pager or cell phone? How?
Yes, you can be notified on your pager or text messaging cell phone. The event notifications are sent out in the form of a text message via e-mail. To activate this, you must first check with your paging or cell phone provider for the e-mail address assigned to you to receive e-mail. Once you know what this is, you can use it to receive e-mail event notifications.

How do I add, delete, or modify e-mail addresses for event notifications?
To add, delete, or modify e-mail addresses for event notifications, do the following:

  • Login to your Xanboo account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • Click the Notification Profile selector to open the Notification Info screen.
  • In the e-mail text boxes, add, delete, or modify your e-mail addresses.
  • Add, delete, or modify your e-mail addresses and pager information.
  • Click Submit when done.
Note: You can use this same process for pager event notifications

How do I add, delete, or modify pager e-mail addresses for event notifications?
To add, delete, or modify pager e-mail addresses for pager event notifications, do the following:
  • Login to your Xanboo account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • Click the Notification Profile selector to open the Notifications Info screen.
  • Under Notification Info in the second section for pagers, from one of the drop-down lists select your pager company.
  • In the pager text box to the right, add, delete, or modify your pager e-mail addresses.
  • Click Submit when done.
NOTE: You can use this same process for e-mail even notifications, but instead, use the e-mail text boxes.

How do I activate e-mail event notifications?
To activate e-mail event notifications, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • Click the Notifications selector, then click Edit Action for the device for which you want to activate e-mail event notifications.
  • Under Set Up Notification, use the Send E-mail drop-down list to see an e-mail address -- this displays the e-mail addresses set up by you within your account profile.
  • Use your mouse pointer select an e-mail address from the list.
  • Click the selected e-mail address to set it to receive event notifications.
Note: You can use this same process for pager event notifications, but instead, use the Send Pager drop-down list to make your pager e-mail address selections.

Before activating your e-mail address, an e-mail address must first be recorded.
 
How do I activate pager event notifications?
To activate pager event notifications, do the following:
  • Log in to your Xanboo.com account.
  • At your account at Xanboo.com click the XanControl selector at the top of the screen.
  • Click the Notifications selector, then click Edit Action for the device for which you want to activate pager event notifications.
  • Under Set Up Notifications, use the Send Pager drop-down list to see a pager company e-mail address - this list displays pager company e-mail addresses set up by you in your Notification Profile.
  • Use your mouse pointer to select a pager company e-mail address from the list.
  • Click the selected pager company e-mail address to set it to receive event notifications.
  • The selected pager company e-mail address for event notifications appears at the top of the screen.
Note: You can use this same process to activate e-mail event notifications, but instead, use the Send E-mail drop-down list to make your e-mail address selections.

Can I have an event notification sent to someone else?
Yes, you can have event notifications sent to whomever you choose. Event notifications can be sent via e-mail, pager, text messaging cell phone, or PDA.

Can I have an event notification sent to someone else?
Yes, you can have event notifications sent to whomever you choose. Event notifications can be sent via e-mail, pager, text messaging cell phone, or PDA.

Can I have event notifications sent to more than one e-mail address or pager?
Yes, you can have event notifications sent to more than one e-mail address or pager. To set up multiple e-mail or pager notifications, just add the additional e-mail addresses and pager e-mail addresses in the Notification Profile sections of your Xanboo.com account, and then activate the ones you want to use.

Can I have an event notification sent to my security company?
No, The Xanboo system is not designed to integrate with your existing security company.

How can I change my e-mail address for event notifications?
Changing your e-mail address for event notifications is just like activating e-mail event notifications.
To change your e-mail address for event notifications, do the following:
  • Login to your Xanboo account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • Click the Notifications selector, then click Edit Action for the device for which you want to change your e-mail address for event notifications.
  • Under Set Up Notification, use the Send E-mail drop-down list to see your e-mail addresses -- this displays the e-mail addresses set up by you within your account profile.
  • Use your mouse pointer select a different e-mail address from the list.
  • Click the selected e-mail address to set it to receive event notifications.
Note: You can use this same process for pager event notifications, but instead, use the send Pager drop-down list to make your e-mail address selections.

Before activating your e-mail address, an e-mail address must first be recorded.

How can I change my pager e-mail address for event notifications?
Changing your pager address for event notifications is just like activating pager event notifications.

To change you e-mail address for event notifications, do the following:
  • Login to your Xanboo.com account.
  • At your account at Xanboo.com click the XanControl selector at the top of the screen.
  • Click the Notifications selector, then click Edit Action for the device for which you want to change y our e-mail address for event notifications.
  • Under Set UP Notifications, use the Send Pager drop-down list to see a pager company e-mail address 0 this list displays pager company e-mail addresses set up by you in your Notifications Profile.
  • Use you mouse pointer to select a different pager company e-mail address from the list than the address pervious chosen.
  • Click the selected pager company e-mail address to set it to receive event notifications.
  • The changed pager company e-mail address for event notifications appears at the top of the screen.
Note: You can use this same process for e-mail event notifications, but instead, use the Send E-mail drop-down list to make your e-mail address selections.

Before activating your pager e-mail address, a pager e-mail address must first be recorded.

My pager company is not listed at the Xanboo web site. How do I arrange to be paged about an event?
To receive a page for an event notifications, first check with you pager company for its e-mail address for e-mail pages. Then, do the following:
  • Login to your Xanboo account.
  • At your account at Xanboo.com, click the XanControl selector at the top of the screen.
  • Click the Notification Profile selector to open the Notification Info screen.
  • Under Notification Info, in the first section for e-mail in the e-mail text boxes, add, delete, or modify your pager company's e-mail address for pager text notifications. (This is the same process as used to add, delete, or modify e-mail addresses for event notifications.
  • Click Submit when done.
Note: This process might not work for all pager companies because there are many companies with different access protocols. Check with you pager company for its access protocols if you are having trouble receiving pager event notifications.

How quickly does Xanboo notify me after an event has been triggered?
Xanboo sends you an event notification as soon as your Xanboo software uploads the information to your Xanboo.com account. This usually occurs within a minute of an event-triggering incident.

File Formats

What format is the video clip file?
The video clip file is in the AVI format.

What format is the audio file?
The audio file is in the WAV format.

What format is the video image file?
The video image file is in the JPEG format.

General

Can I run the Xanboo system while my computer is in sleep mode?
No, Xanboo cannot be used while your computer is in sleep mode. Your computer must be powered on and running, and the Xanboo software also must be running.

Does my computer need to be powered on and connected to the Internet to access the Xanboo system remotely?
Yes, your computer must be both powered on and connected to the Internet, and the Xanboo software also must be running with the On button activated (set for online), to access the Xanboo system remotely via the Web.