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Shop > Inter-Tel > 618.5000
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Inter-Tel EncoreCX Base Unit (0 x 8)
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The Inter-Tel® EncoreCX® is a scalable, voice-centric platform
for small businesses and large residences.
EncoreCX delivers a host of leading-edge standards that makes
communication more manageable for today’s small commercial and large
residential settings. Whether you operate a retail business, a multi-branch
business, a home office or a busy household, EncoreCX offers you a
scalable, affordable route to breakthrough technology convergence.
(photo shown is with optional expansion modules)
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Q: What type of phones can be used on the EncoreCX?
A: The EncoreCX supports both digital EncoreCX telephones and single-line telephones (which can
be added without the need for additional hardware.
Q: What types of phones does the EncoreCX system have?
A: There are 4 system phones available for the EncoreCX. The ECX100, ECX1000, ECX1000W,
ECX2000. The ECX100 (charcoal gray) is a 2-line display phone that includes a message light.
The ECX1000 (charcoal gray) and ECX1000W (off white) are full display phones that include 8
programmable buttons. The ECX2000 (charcoal gray) includes 16 programmable buttons, a
backlit display, and supports the optional DSS console which provides an additional 32
programmable buttons.
Q: Do the phones have backlit displays?
A: The ECX2000 has a backlit display as standard. The ECX1000W supports a backlit display, which
can be purchased as an option.
Q: Is there a DSS available for the EncoreCX?
A: Yes, a DSS which provides an additional 32 programmable keys is available as an option to the
ECX2000. The ECX2000 is the only telephone that will support the DSS.
Q: Can features be programmed on cordless/single-line phones?
A: Yes. All features have a code which will activate them from a cordless or single-line telephone.
There is a comprehensive list of these features both in the phone quick reference guides (which
can be kept beside the single-line phone for easy reference) and in the administrator’s guide.
Q: Can the digital phones be set for handsfree answering and headset mode?
A: Yes. There is a speakerphone button on the EXC1000/1000W and 2000 phones which will
enable handsfree answering. There is a headset port on the digital phones and an auto-detect
feature so that the phone automatically goes into headset mode once a headset has been
connected to the phone.
Q: How many languages does the EncoreCX support?
A: The EncoreCX supports three languages – Spanish, English and French.
Q: How many system and personal speed dials can be programmed?
A: Up to 500 system speed dials may be programmed and up to 30 personal speed dials may be
programmed per extension.
Q: Can a phone be forwarded to an outside line or pager?
A: A phone can be forwarded to an outside line but not to a pager.
Q: What colors are the LED’s on the ECX1000/ECX1000W and ECX2000?
A: The LED’s can be green or red. On the ECX phones, a green light will light to indicate the user’s
call is in progress or on hold. The red LED’s indicate other user’s phones in use.
Q: Does the EncoreCX support Caller-ID?
A: Yes, the EncoreCX supports caller-ID on its phones (ECX1000, ECX1000W, ECX2000 and
ECX100) and associates both names and numbers provided by the network as well as those
names and numbers stored in the ECX system directories. It will also provide caller-ID to
single-line telephones that support caller-ID.
Q: Can the voice mail be accessed from outside the system?
A: Yes, the voice mail can be accessed remotely and uses PIN (personal identification number)
security.
Q: Does the voice mail offer remote message notification?
A: No, the EncoreCX does not offer remote message notification.
Q: Does the ECX have least call routing (LCR)?
A: Yes. This feature can be set up to have users’ calls routed over specific lines or over a specific
telephone carrier. There is also an option to automatically route calls over different lines at
different times of the day for optimum call rates.
Q: Can a call be returned from within voice mail?
A: Yes, there is an option to return a call to the sender of a voice mail once you have listened to
the message; however this feature is not available when accessing voice mail from an external
line.
Q: Can calls be forwarded to groups?
A: Yes, calls can be forwarded to groups, to other extensions and to external numbers.
Q: After leaving a voice mail can the caller reach another extension or is the call
disconnected?
A: No, after leaving a voice mail the call is disconnected.
Q: Can a call be redirected?
A: Yes, a call can be redirected to another internal extension or to voice mail. Calls can not be
redirected to external lines.
Q: What is day/night/weekend service?
A: This service allows you to change the extensions which ring on incoming calls, change the Class
of Service at each extension, and change the auto attendant greeting heard by callers (if voice
mail is installed) at pre-programmed times – usually at close/beginning of business, lunchtimes,
and at weekends. These changes can be programmed to be invoked manually or automatically.
Q: Is there a door phone option?
A: Yes there is an optional door phone. This has a button which, when pressed, rings at
programmed extensions and has a microphone/speaker for communication. The system also has
a door strike relay output which can be used to operate a door strike mechanism (which can be
purchased separately and installed by a qualified electrician). The system is optimized for 1 door
phone, however 2 door phones may be connected to the system by sharing the extension port
(ext. 23). It is recommended that only 1 door strike relay be set up for security purposes as both
door relays would open if 2 relays were configured.
Q: Can external paging equipment be used on the CX?
A: Yes, however it will take up an extension port.
Q: Is there a data port on the EncoreCX phones?
A: Yes, there is a data port on the ECX1000, ECX1000W, ECX2000 and ECX100 which may be used
for PC modem access. The data port will also support a single line analog cordless phone.
Q: Can users monitor voice mail messages?
A: If the user has an ECX1000, ECX1000W or ECX2000, and voice mail enabled, they may monitor
messages and pick up when desired - similar to an answering machine.
Q: Does the auto attendant have a directory?
A: Yes, the auto attendant has a directory which may be accessed by dialing #.
Q: Can the courtesy service be customized?
A: The courtesy service is a standard feature on the EncoreCX. However when adding the optional
voice mail to the ECX, the courtesy service greeting may be customized.
Q: How many greetings are there for each voice mailbox?
A: Each voice mailbox has one greeting.
Q: Can users record voice mail greetings remotely?
A: Yes, voice mail greetings can be recorded from outside the system; however greetings on the
auto attendant may only be recorded from the programming extension.
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