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Shop > Motorola > HMEZ1000
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Motorola Home Monitoring & Control System - Original Easy Start Kit
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This product has been discontinued.
The replacement product is the HMEZ2000
Check on the baby without disturbing naptime, see who's at the front door without opening it and keep an eye on the kids as they play in the back yard, with a Home Monitoring & Control System from Motorola. Your customized system begins with this Easy Start Kit.
This simple-to-use system records, stores and sends sensor-triggered still images and video clips with sound. So you can enjoy monitoring capabilities from almost anywhere in your home - or away - wherever it's most convenient for you.
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Easy Start Kit HMEZ1000 Frequently Asked Questions
The Gateway does not recognize the camera during discovery mode?
Make sure your Gateway indicates discovery mode and that the camera is using the proper power supply (9 volt). Press the Discovery button found inside of the battery compartment. If this continues to fail, you will need to try another location for the camera. You may also try a hard reset by holding down the Discovery button while powering up the camera. After resetting the camera, please try to discover the camera again.
How far away can the camera see?
Depending on the lighting conditions and the size of the object(s), you can view objects up to 200 feet (60 m) away with a viewing angle of 80 degrees. The motion sensor is capable of detecting objects up to 12 -14 ft. (3.5 - 4 m) with a field of view of 80 degrees.
How sensitive is the camera's microphone?
The microphone picks up normal conversation 6 to 10 feet away.
I see the following message during MHM software installation for the USB Driver with Windows XP: Has not passed LOGO Testing.
Currently there is an open issue in Windows XP where a message is displayed during the USB driver installation that reads: The software you are installing for this hardware SuperXan USB Vision (4) has not passed Windows LOGO testing … Corrective Action: Select Continue anyway to proceed with your installation.
I see the following message during MHM software installation for the USB Driver with Windows 2000: Digital Signature not found.
Currently there is an open issue in Windows 2000 where a message is displayed during the USB driver installation that reads: Digital Signature Not Found. Corrective Action: Select Yes to continue with the installation.
With Windows ME, an older version of stream.sys to be installed message is displayed during MHM software for the USB Driver.
Currently there is an open issue in Windows Me where if the PC has a newer version of the file stream.sys than the version to be installed by the MHM program and a warning message is displayed. Corrective Action: Select Yes to maintain the newer version and continue with the installation.
I don't see a caption in the live camera view window.
There is no caption displayed for some or all camera images displayed in the live camera view window. Windows Me or Windows 2000: The caption can be turned on or off for each camera by opening the edit panel for a camera and selecting on or off, and then clicking Set to apply the change. Windows XP: The MHM program has an issue with displaying the captions in Windows XP. Captions have been disabled in Windows XP until this issue is resolved. Caption selection on the edit panel has no affect.
What does the power mode setting on the sensor edit panels do?
If set to SAVE, the sensor goes into a standby sleep mode saving battery power. In the save mode, the temperature sensor is polled about every 40 minutes rather than every 20 minutes. The other sensors respond slightly slower to events that occur in save mode.
The quality setting was changed in a camera edit panel but no change is seen the live camera view.
Unlike the brightness and contrast settings, the quality setting does not affect the live camera view. It only has an affect on archived image captures.
Condition: Video already in use messages seen in archives.
The message that reads Motion detected (Video already in use) is sent to the archives when a camera PIR is triggered while another camera is obtaining a video capture. The following steps may reduce the occurrence of this event.
1. Separate the cameras so that simultaneous triggering is less likely.
2. Shorten the length of your video captures.
3. Reposition cameras to only trigger when movement is seen in a smaller area, for example, camera triggers when people enter the room but not when they move around the room.
Archived video captures do not change after changing the quality setting in the camera edit panel.
The quality setting only affects archived image captures, not video captures. If you increase the value, the image resolution and file size are increased.
System is armed warning seen when attempting to start Discovery.
This is normal operation. You should to go to the Control Panel screen and disarm all devices before attempting to start Discovery.
Device Quota has been reached message is displayed when attempting to start Discovery.
This is normal operation. This message is displayed when attempting to start Discovery when the maximum quota for each type of device is reached (3-wired cameras, 6-wireless cameras, 8-sensors). If you want to discover a new device, then you must first delete an existing device.
What happens when don't know is selected as the channel in the Wi-Fi Info section?
If you select don't know rather than a Wi-Fi channel, then the wireless cameras are free to operate in any part of the Wi-Fi band and may disrupt a Wi-Fi network if one is in use.
I cannot uncheck the send to local archive check box.
There is currently an issue with this feature. When an action device is selected, it is grayed out. When an action device is set to none, the checkbox can be unchecked but the entry cannot be updated. The only way to stop a specific event from being sent to archives is to remove the entry from event setup.
What do the USB Gateway LED states indicate?
Power LED
- Off - USB Gateway is not powered up.
- On (BLUE) - USB Gateway is powered up.
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Video LED
- Off - no wireless cameras are turned on.
- On (GREEN) - wireless camera is transmitting with a good signal.
- On (YELLOW) - wireless camera is transmitting with a marginal signal.
- On (RED) - wireless camera is transmitting with a poor signal.
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Status LED
- Off - MHM program not running.
- On (GREEN) - all devices are OK.
- On (YELLOW) - at least one device is reporting a yellow status.
- On (RED) - least one device is reporting a red status.
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Data LED
- Off - MHM Program is not running or there is a radio frequency problem.
- On (GREEN) - Radio is OK, blinks when talking to a wireless device.
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What do the Wireless Camera LED states indicate?
LED OFF - the Wireless Camera is not powered up.
LED RED - the Wireless Camera is powered up, but not discovered or the MHM program is not running.
LED GREEN - the Wireless Camera is powered up, discovered, and the program is running.
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