- Customer Care
Welcome to SmartHomeUSA's Customer Care
Thank YOU for taking your time to consider us! It means a whole lot to us!
We're here to help with your product concerns. You can get information by browsing our resource sections or get support through email and phone. This is where it happens.
Here are ways you can reach us:
You can also find more information at SmartHomeUSA's Resource site for quick answers, manuals and in-depth technical articles.
- Where's my order?
The status of your orders are managed in your account. As soon as we get information, it'll be updated in your account and you will receive email correspondence. It's imperative that you have your email and phone number in your account updated so that we can keep you up to date particularly due to unfortunate circumstances such as backorders or unanticipated delays.
Please take a look at our Shipping & Delivery policies.
- My payment is not going through?
At the checkout, make sure that all of your personal information matches the exact information (Name, Address, etc) on your credit card. If some information doesn't match (particularly your billing and shipping), the transaction will not go through. If you are unsure, please call your credit card company to see the information they have on file. You can also try going through the regular checkout or PayPal checkout to see if the transaction might go through there. If the problem persists, please e-mail Reach out to us by clicking here
Please take a look at our Ordering & Payment policies.
- Do you have a return policy or an exchange policy?
You can exchange or refund your order within 30 days from the shipment date. You will receive a valid RMA# for 10 calendar days from the day that you've received it. You will NEVER incur a cost if you receive a defective product or if we make a mistake.
Please take a look at our Returns & Refunds policies.