Three Ways to Order
We provide three convenient ways for you to place your order with SmartHomeUSA.com: secure shopping cart, FAX and phone.
- Netsuite Shopping Cart System
Our server utilizes the industry standard Secure Sockets Layer (SSL). Data transmitted through the SSL is encrypted so that no one can intercept it. You will be automatically transferred to secure mode when you are in the Shopping Cart and Checkout areas of the site. A lock will appear on the status bar at the bottom of the browser screen when you enter secure mode.
To use the Cart, just click the "Add to Cart" button next to the item you want to purchase. The item you selected will be displayed in the cart. To add another item, click "continue shopping", browse to it and click "Add to Cart". Both items will be displayed in the cart. NOTE: To change your order while shopping, revise the quantity of the items in the Cart, and click "recalculate" or select "Clear Cart."
Proceed to "Checkout" when done shopping. Complete the "Returning Customer" E-Mail & Password section to reduce data entry on your next visit. NOTE: A password must be 6-16 alphanumeric characters, begin with an alphabetic character, and contain at least one digit. Save your password for your next visit to this site.
Fill out the appropriate fields and click "Submit" to finalize your order. Your order will be sent securely to the SmartHomeUSA.com server. The final page you view will say "Thank You for Your Order" and provides you an order confirmation number. You will also receive an E-Mail confirmation of the order.
- FAX Your Order
To FAX your order, use our Fax Order Form and fill in the appropriate
fields. You will need to know the part numbers and prices of the items you wish to order. Print the order form and fax it to us at 631-724-7145 any time of day.
- Phone Your Order
Call 1-888-843-9103 or 631-361-3600 Monday through Friday between the hours of 9:00am and 6:00pm Eastern Time to place your order verbally. We will be happy to assist you with product selection.
Forms of Payment
We accept all credit and debit cards, as well as checks (with clearing time) and money orders. We now also accept PAYPAL for all transactions (simply click the "Checkout with Paypal" button during checkout). If paying by mail, send to us directly at the address below. Please include a printout of your Shopping cart that displays your preferred shipping method. Please call us or email us if you have any questions.
SmartHomeUSA.com Payment
2nd Floor
10 Lawrence Ave
Smithtown, NY 11787
Confidentiality
The information you provide to Smart Home Systems on any of our forms will be kept strictly confidential and will not be made available to any person or company outside of Smart Home Systems for any reason. Click here to read our Privacy Policy.
Customer Service
Our customer service representatives are happy to answer any questions about your order. For assistance, call 1-888-843-9103 ext.101 between 9am and 5pm EST, Monday through Friday, or email us at info@smarthomeusa.com.
Para información en español, por favor comuníquese al 631-361-3600 ext. 101. Si prefiere comunicarse por correo electrónico, favor de hacerlo al info@smarthomeusa.com.
Technical Support
Our technical support representatives are ready to answer any questions about your technical problems with products purchased from SmartHomeUSA.com. For the most efficient handling of your request, please
visit our active online community.
You may also email tech@smarthomeusa.com
or call 631-361-8609 between 9am and 5pm EST, Monday through Friday.
Returns / Replacements / Money-Back
Guarantee
If you have issues or concerns with items you've purchased, please take advantage of our
free & friendly technical support staff by calling 631-361-8609 or emailing
tech@smarthomeusa.com. We
often solve problems quickly and for free!
If you are dissatisfied with your purchase, you may return your items in their original condition, within 30 days of purchase, for an exchange or refund.
- Returns for refund must be requested within
30 days of purchase
- Defective items covered under the manufacturer's warranty will be repaired or replaced. Manufacturer's warranty is usually 1-2 years after purchase; please call to
verify.
- All clearance sales are final, unless the product is defective.
- Due to copyright restrictions, books, manuals, and software may
not be returned unless the product is defective.
TO MAKE ANY RETURN, you must first obtain a Return Authorization (RA) number.
To do so, Please call 631-361-3600 Mon-Fri 9am-5pm, or email returns@smarthomeusa.com.
Please note:
- A minimum 15% restocking fee will be imposed on any item not
returned in the original condition it was received. This includes lost or
damaged packaging, manuals, accessories or wiring.
- Any costs incurred while shipping returns are the purchaser's
responsibility.
- The return authorization number must appear on all packages and
paperwork in connection with the return or your shipment may be refused.
- You may opt to temporarily pay for an advanced replacement of a defective
item. We will refund that cost as soon as
the defective item is received.
- Credit card purchases can be refunded to the original credit card
number only. Purchases made with checks, cash or money orders will be refunded by
check. PayPal purchases will be refunded via PayPal to the purchaser's account.
Please allow 2 - 3 weeks for processing of all refunds.
- Issuance of a return authorization does not bind the SmartHomeUSA
to accept the return. Final decision shall be made after SmartHomeUSA has
inspected the returned product.
- Products no longer part of our current product line must be
returned to the original manufacturer for warranty replacement or repair.
- In no event will SmartHomeUSA be liable for any special,
incidental, indirect or consequential damages whatsoever arising out of the
inability to use the product.
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Special-Order Items
- Special-order items are not stocked in our warehouse
- Orders may not be canceled after placement
- Products cannot be returned unless defective
- Defective items can be returned for exchange only
- Usually drop-shipped from the manufacturer within 1-2 weeks
Terms of Sale
SmartHomeUSA.com reserves the right to limit quantities on any item sold, and to change the pricing of any item, at any time, without prior notice. As a protection to our customers, when the shipping address differs from the billing address, there may, in some cases, be a delay in the ship date until verification that the cardholder and buyer are the same.
Errors on Our Website
We do our best to ensure that the information on our website is accurate, thorough, and up-to-date.
However, there may be instances of inaccurate or incomplete data, including availability and/or price. We make no warranty or guarantee that the information on our website is current, complete, or free from errors. We reserve the right to correct errors and/or update our website at any time without notice. We reserve the right to refuse or cancel orders containing errors and/or inaccuracies, including those already submitted, whether or not the order has been confirmed and/or your credit card charged. We will issue a full refund to the original pay type if your order is canceled after your payment has been processed.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving promotional/marketing information from us.
Please be aware we follow all anti-spam rules and laws, and your email will
not be given away or sold. Your information is safe with SmartHomeUSA.com. To
unsubscribe from our promotional mailings, simply:
1. Send email to
dawnspicks@smarthomeusa.com
2. Call the following telephone number: 1-888-843-9103
Low Price$
Guaranteed!
Our "Low Price Guarantee" is intended to provide our customers the convenience and cost savings of one-stop shopping. We take great pride in the high operating efficiencies we've achieved, and we're happy to pass those savings on to you by being competitively priced. We utilize manufacturer's published part numbers and encourage comparison shopping, knowing that we'll always come out on top. We do this while also providing the most informed, personalized technical support in the industry.
We will beat any full-service competitor's normal retail price on any of the products we sell. Simply provide the specifics of the retailer's regularly posted price, and we will gladly beat that price at the time of your purchase.
- A full-service competitor is one that offers free technical support via telephone and email.
- Excludes sales prices, coupons, and out-of-stock items.
- Our customer service staff must be able to verify stock of the item by the competitor.
Coupons
From time to time SmartHomeUSA will offer the public money saving
coupons. These coupons may not be combined with other offers nor be used with exisiting discounts, such as clearance or items on sale. Both dealers
and customers are permitted to use coupons, but they may only be applied
towards our retail pricing (i.e. dealer pricing cannot be further discounted). To receive our money saving coupons, please subscribe to our newsletter!
Marketing Inquiries
We would prefer email to telephone calls in regards to all Marketing Inquiries. For consideration, please send an email with all details to web[at]smarthomeusa.com. We will reply within 1 business day.
Testimonials
Thanks so much for your help. We at Briggs Design say great customer service. - Linda Briggs
Allow me to complement how efficiently SmartHomeUSA operates both on email and over the phone. I am very pleased with your support and plan on doing future business. My sincere thanks to you and all concerned. - Mike Zucker
The customer service person I spoke with was very helpful and professional. Thank You. - Jim Huffmyer
Must say thanks for the assistance with this order it arrived here in New Zealand today which is magic service (5 days from one side of the world to the other). Would certainly say that you delivered in every way and I would have no hesitation in recommending you to any future customers down here in New Zealand. -Regards Paul
Thank you so much for helping me with this item...you have certainly gone above and beyond on this order and you should be congratulated for your determination and follow through with customer service. Because of you I am sure I will return to this web site and I will be sure to tell family and friends about you and the service received. (You were so good to even take a call on a day off.) -Respectfully, Sandi
I haven't had a chance to open the package from you but just wanted to note that I'm pretty amazed with the speed of your service!!! - Thanks, Karla
I would like to say "thank you" for my experience with SmartHomeUSA.com. I purchased a Smart Strip on a Monday night and it was delivered on Wednesday afternoon! It does exactly what it claims to do and I couldn't be happier with it! The credit card transaction went perfectly as well. I sincerely hope to do more business with SmartHomeUSA.com! - Eric
"I think Z-Wave is part of the future. I now have my crude home theatre using the Harmony 890. It lets me hide my IR devices behind a closed cabinet door, and there is a high potential I will begin using it to control my Z-Wave lighting control system. It is interesting to note what my ZWave-controllers are operating - A Russound-speaker equipped home theatre and whole house audio purchased from the best source for home anything electronics - "SmartHome (don't forget the) USA". They blew everyone else away with service and advice. And the price was great!" - Unbiased Opinion from a Leading Industry Engineer and Home Technology Enthusiast, Tom Mariner
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